About Phenomenal Training
Phenomenal Training delivers foxy and fabulous culture change, communication and leadership training programmes for customer-facing organisations.
As AI becomes ever-present in our working world – we share ways to use our ‘human edge’ to thrive. During these transition years, we passionately believe that the robots will only ‘take over’ if us humans switch off. We must nurture our Human Skills of emotional intelligence, personal resilience and mental presence. Not only are these skills useful right now for handling the pressure moments at work (e.g. managing conflicts, handling team dynamics etc) but these are also the skills to invest in for your future career prospects.
As AI meets emotional intelligence – we advise on why emotional intelligence is an essential mindset in leadership development. We enable you and your team to prize your human edge – especially in the construction, healthcare, technology, retail, hospitality, fashion, luxury and transport industries. Helping HR Directors and L&D Leaders in customer-facing organisations, c-suite executives concerned with digital transformation and operations managers handling team transitions.
We deliver training to support the human side of where technology development meets customer support. Skills Workshops educate across career future proofing and emotional intelligence to personal resilience and personal productivity. Our Leadership Workshops support leaders on ways to unlock their ‘real human’ leadership potential in a practical and transferable way.
We also work with organisations to co-create bespoke programmes that focus on refreshing front line performance to create the ultimate customer service/sales experience. Equipping an internal delivery team to roll-out a programme fast-tracks culture change, as they are best-placed to bring work discussions to life in a style and character that feels real.
We believe that the ability for an organisation’s workforce to handle the years ahead with emotional stability, mental resilience and a proactive customer-focused mindset will be key to retaining a competitive edge.
Laura Thomson-Staveley
Laura Thomson-Staveley is founder and leadership coach at Phenomenal Training and co-host of Secrets from A Coach podcast.
Phenomenal Training delivers foxy and fabulous culture change, communication and leadership training programmes for customer-facing organisations. As AI becomes ever-present in our working world, Phenomenal Training enables teams and leaders to prize their human edge to thrive in the workplace. The team delivers training to support the human side of where technology development meets customer support. Launched in 2008, Phenomenal Training delivers training to big brands including Heathrow Airport, The Body Shop, Phase Eight and Argos.
With a background in Psychology, Laura has designed and delivered culture change, communication and leadership training programmes for organisations since 2000. Laura has been fascinated in the topic of future-proofing careers due to rapid automation & AI changes. Her 2016 ‘The Robots Are Coming’ TEDx talk suggests we ‘wake up & smell the silicon’. She is passionate about sharing ideas that energise and support people to inspire them to create their future.
With today’s 40-year-olds likely to retire from a final job that has not yet been invented, and a four-year-old is likely to enter a job market in 2030 requiring a skillset beyond the scope of our current education system, Laura believes that the ability for an organisation’s workforce to handle the years ahead with emotional stability, mental resilience and a proactive customer-focused mindset will be key to retaining a competitive edge.